Legal & Policy Framework

1. Data Controller
NarrativePeakWorks, located at Calle Mayor Antigua 10, 34001 Palencia, Spain, is the data controller responsible for the processing of personal data collected through this website.

2. Data Collection
We collect personal data voluntarily provided through contact forms, including name, email address, and project details. This data is collected solely for the purpose of responding to inquiries and delivering requested copywriting services.

3. Purpose of Processing
Personal data is processed to: (a) respond to communication requests; (b) deliver contracted copywriting, content strategy, and advertising campaign services; (c) maintain client relationship records; (d) comply with legal obligations under EU Regulation 2016/679 (GDPR).

4. Legal Basis
Processing is based on: (a) consent provided via form submission (Art. 6(1)(a) GDPR); (b) performance of a contract (Art. 6(1)(b) GDPR); (c) legitimate interest in service improvement (Art. 6(1)(f) GDPR).

5. Data Retention
Personal data is retained for a maximum of 24 months after the last communication, or for the duration of any active contractual relationship plus 6 years for accounting and legal compliance purposes.

6. Data Sharing
Personal data is not sold, traded, or transferred to third parties except: (a) trusted service providers who assist in website operations and are bound by confidentiality agreements; (b) when required by law or to protect our legal rights.

7. International Transfers
As a Spain-based entity operating within the EU, all personal data processing occurs within the European Economic Area (EEA). Any transfers outside the EEA will comply with Standard Contractual Clauses (SCCs) as approved by the European Commission.

8. Data Security
NarrativePeakWorks implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security assessments.

9. Your Rights
Under GDPR, you have the right to: (a) access your personal data (Art. 15); (b) rectification of inaccurate data (Art. 16); (c) erasure ('right to be forgotten') (Art. 17); (d) restriction of processing (Art. 18); (e) data portability (Art. 20); (f) object to processing (Art. 21); (g) withdraw consent at any time (Art. 7(3)).

10. Contact
To exercise any of these rights or for privacy-related inquiries, contact: [email protected] or write to Calle Mayor Antigua 10, 34001 Palencia, Spain.

11. Supervisory Authority
You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es if you believe your data protection rights have been infringed.

1. Acceptance of Terms
By engaging NarrativePeakWorks, located at Calle Mayor Antigua 10, 34001 Palencia, Spain, for copywriting, content strategy, or advertising campaign services, you agree to these Terms of Service in their entirety.

2. Scope of Services
NarrativePeakWorks provides brand narrative development, advertising campaign copywriting, content strategy and planning, website copywriting, email marketing sequences, SEO content writing, sales page and funnel copy, and social media copywriting services as described in individual service agreements.

3. Project Initiation
All projects commence upon: (a) receipt of signed service agreement or written confirmation; (b) payment of any deposit as specified in the project proposal; (c) delivery of all required client materials and briefings.

4. Payment Terms
Invoices are payable within 14 days of issue date. A 50% deposit is required before project commencement for projects exceeding €500. Late payments incur a 2% monthly interest charge. All prices are in Euros (EUR) unless otherwise stated.

5. Revisions
Each service tier includes up to two rounds of revisions at no additional cost. Additional revisions are billed at €75 per round. Revision requests must be consolidated and submitted in writing within 7 days of deliverable receipt.

6. Intellectual Property
Upon full payment, all deliverables including copy, content strategies, brand narratives, and campaign materials become the exclusive intellectual property of the client. NarrativePeakWorks retains the right to display work in portfolio and case studies unless otherwise agreed in writing.

7. Confidentiality
NarrativePeakWorks maintains strict confidentiality regarding all client information, brand strategies, and proprietary data. Non-disclosure agreements (NDAs) are available upon request and will be executed before any confidential information is exchanged.

8. Limitation of Liability
NarrativePeakWorks' total liability shall not exceed the total fees paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages arising from service delivery.

9. Cancellation
Cancellations made before project commencement: full refund of any deposit. Cancellations during active projects: client pays for all work completed to date plus 25% of the remaining project value as a termination fee.

10. Force Majeure
Neither party shall be liable for delays or failure to perform caused by circumstances beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures.

11. Governing Law
These terms are governed by Spanish law. Any disputes shall be resolved through mediation in Palencia, Spain, before resorting to the competent courts of Palencia.

1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

2. How NarrativePeakWorks Uses Cookies
NarrativePeakWorks, operating from Calle Mayor Antigua 10, 34001 Palencia, Spain, uses cookies solely for essential website functionality. We do not use invasive tracking cookies, advertising cookies, or third-party analytics cookies without explicit consent.

3. Types of Cookies Used
(a) Strictly Necessary Cookies: Essential for website operation, including session management, form functionality, and security tokens. These cannot be disabled. (b) Functional Cookies: Remember your preferences and settings (e.g., cookie consent status) to enhance your experience.

4. Cookie Consent
Upon your first visit, a cookie consent banner is displayed. You may accept or decline non-essential cookies. Your consent choice is stored in localStorage and persists for 365 days. You may withdraw consent at any time by clearing your browser data or adjusting settings.

5. Third-Party Cookies
We embed Google Maps on our contact page, which may set cookies according to Google's privacy policy. We do not intentionally deploy advertising pixels, retargeting cookies, or social media tracking cookies.

6. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair website functionality.

7. Changes to This Policy
NarrativePeakWorks reserves the right to update this Cookie Policy. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated policy.

8. Contact
For questions about our cookie practices, contact: [email protected] or write to Calle Mayor Antigua 10, 34001 Palencia, Spain.

1. Refund Eligibility
NarrativePeakWorks, based at Calle Mayor Antigua 10, 34001 Palencia, Spain, offers refunds under the following conditions as mandated by EU consumer protection law and Spanish Royal Decree-Law 1/2007.

2. Pre-Project Cancellation
If you cancel a project before any work has commenced, you are entitled to a full refund of any deposit paid within 14 business days of the cancellation request.

3. Partial Project Cancellation
If you cancel a project after work has commenced, you will be invoiced for all work completed to date, calculated proportionally based on project milestones. Any overpayment will be refunded within 14 business days.

4. Deliverable Dissatisfaction
If delivered copy, content, or campaign materials fail to meet the specifications outlined in the project agreement, you are entitled to: (a) up to two rounds of revisions at no additional cost; (b) if revisions do not resolve the issue, a proportionate refund based on the unsatisfied deliverable's value.

5. Refund Process
To request a refund: (a) submit a written request to [email protected] within 7 days of deliverable receipt; (b) provide specific reasons for the refund request with reference to the project agreement; (c) allow up to 10 business days for review and processing.

6. Non-Refundable Items
The following are non-refundable: (a) completed work delivered and approved by the client; (b) administrative and setup fees; (c) third-party costs incurred on the client's behalf (e.g., stock photography, specialized research).

7. Method of Refund
Refunds are processed via the original payment method. Bank transfer refunds may take up to 14 business days to appear in your account depending on your financial institution.

8. Dispute Resolution
In the event of a refund dispute, both parties agree to attempt resolution through good-faith mediation administered in Palencia, Spain, before pursuing any legal remedies.

9. Contact
For refund inquiries, contact: [email protected] or write to Calle Mayor Antigua 10, 34001 Palencia, Spain.